This Privacy Policy explains how AQ2O, a brand owned by AQUIRE GLOBAL (PVT) LTD (Business Registration No. PV 112268), collects, uses, stores, and protects your personal information when you visit or purchase from aq2o.com and aq2o.lk

We comply with the Personal Data Protection Act, No. 9 of 2022 and operate under the laws of Sri Lanka.

 

Personal Data We Collect

We collect only what is necessary to serve you, including:

      • Payment Data: Processed securely by our payment gateway; we do not store payment details.

      • Account & Order Information: Name, billing address, shipping address, email, phone number.

      • Inquiry Form Data: Name, email, phone number, and your message.

      • Technical Data: Cookies, IP address, browser type, pages visited (via Google Analytics 4, Meta Pixel, Conversions API).

     

    How We Collect Data

    We gather information through:

        • Website forms (registration, checkout, contact forms).

        • Cookies & tracking tools.

        • Third-party services (payment processing, analytics).

       

      Purpose of Collecting Your Data

      We use your information to:

          • Create and manage accounts.

          • Process and deliver orders.

          • Respond to inquiries and provide customer support.

          • Improve website performance and user experience.

          • Meet legal and regulatory obligations.

         

        Legal Basis for Processing

        We process your data based on:

            • Consent – When you voluntarily provide information (e.g., via contact forms).

            • Contractual Necessity – When needed to fulfil your purchase.

            • Legal Obligation – When required by Sri Lankan law.

           

          Sharing Your Data

          We do not sell personal data. We share limited information only with:

              • Delivery Partners & Couriers – To deliver orders.

              • Payment Gateways – For secure transactions.

              • Website & Analytics Providers – For hosting and performance tracking.

             

            Data Retention

                • Order-related data is deleted after delivery unless retention is required by law.

                • Inquiry data is kept only until we respond.

                • You may request deletion of your data at any time.

               

              Your Rights

              Under Sri Lankan law, you may:

                  • Access and review your personal data.

                  • Correct or update inaccurate information.

                  • Request deletion of your data.

                  • Withdraw consent for processing.

                  • Object to specific processing activities.

                  • File a complaint with the Data Protection Authority of Sri Lanka.

                To exercise your rights, contact us at info@aq2o.com or via our hotline.

                 

                Security Measures

                We use:

                    • Secure protocols (HTTPS, SSL).

                    • Restricted data access.

                    • Security best practices for web hosting.
                      Payment security is handled by our payment gateway provider.

                   

                  Cookies & Tracking Technologies

                  We use cookies and tracking tools to improve your browsing experience, analyse traffic, and personalize ads.
                  You can disable cookies in your browser settings.


                  Tools used include Google Analytics 4, Meta Pixel, and Meta Conversions API.

                   

                  Children’s Privacy

                  Our website and products are intended for adults over the legal age of majority in Sri Lanka. We do not knowingly collect data from children.

                   

                  Complaints & Contact Information

                  If you have concerns about how we handle your data:

                     Email: info@aq2o.com
                     Hotline: +94 117 013 011

                  You may also contact the Data Protection Authority of Sri Lanka.

                   

                  Policy Updates

                  We may revise this policy. Updates will be posted at https://aq2o.com/privacy-policy with the date of the latest revision.

                   

                  Jurisdiction

                  This policy is governed by the laws of Sri Lanka. Any disputes will be handled by Sri Lankan courts.

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